COVID-19 UPDATE

GETTING READY TO TAKE THE ROAD AGAIN

A message from David Peel, Managing Director of PEUGEOT UK

At PEUGEOT UK, the health and well-being of our customers, Retailers and colleagues is our number one priority. PEUGEOT and its network of Retailers will continue to respond to the latest guidance and advice from the UK Government to support their efforts to control the spread of the virus.

As the UK starts to emerge from lockdown, our Retailers are also starting to reopen their doors. They are ready with strict social distancing and hygiene measures in place to help new and existing customers safely and responsibly Take The Road Again. Physical showrooms and workshops across the UK are progressively returning to business in line with UK devolved government guidelines, as outlined below:

	AFTERSALES WORKSHOPS	NEW VEHICLE SHOWROOMS	NEW VEHICLE CLICK & COLLECT	NEW VEHICLE HOME DELIVERY
ENGLAND	Open	1st June	Participating Retailers	Participating Retailers
WALES	Essential repair & maintenance	22nd June	Participating Retailers	Participating Retailers
SCOTLAND	Essential repair & maintenance	29th June	Participating Retailers	Participating Retailers
NORTHERN IRELAND	Essential repair & maintenance	9th June	Participating Retailers	Participating Retailers

To ensure you can visit our Retailers with confidence, videos demonstrating our new protective measures, put in place to safeguard the well-being of both our customers and teams, are available in the FAQ section below.

PEUGEOT workshops across Wales, Scotland and Northern Ireland remain open at a reduced level to cover the provision of essential services as laid out Government. These include MOT, roadside recovery & breakdown assistance and emergency repairs.

Click here to find your nearest PEUGEOT Retailer offering new and used cars & vans, servicing and maintenance.

Whether you are ready to take the road again, or need to stay in lockdown for a little while longer, PEUGEOT UK and our Retail network are here to help with our mobility promise:

Convenience – Buy new cars online with free home delivery, or new click and collect option*. Arrange fixed price servicing and maintenance via 24 hr online booking, home pick up and collection options available.
Confidence - Strict hygiene practices conducted by all staff
Support – Flexible finance options available on New & Used Vehicles and Aftersales, including Servicing, Maintenance, Repairs and even Accessories.

Whatever the circumstances, we remain digitally open to serve and assist you with both new and pre-owned vehicles on Peugeot.co.uk. You can browse our complete vehicle range, configure and personalise your perfect car and have your current car valued. You can even arrange finance before completing the order online.

If you have any concerns or questions please view our list of FAQs detailed below.

As we gradually move into a new phase of the fight against COVID-19, we are committed to supporting our customers and helping you take the road again.

Thank you

David Peel
Managing Director
PEUGEOT UK

*restricted to participating retailers in England only.

COVID-19 - FAQS

ENSURING YOUR SAFETY IN OUR SHOWROOMS

Our retail network is starting to reopen, to ensure they are ready to welcome you warmly and safely they have introduced strict new social distancing and hygiene measures in line with latest government guidelines.

Here’s what to expect when you next visit your local PEUGEOT showroom:

NEW CAR SALES

I have a new car on order, what will happen with my delivery?

Customers that are expecting delivery of a new or used car, or have an upcoming booking will be contacted by their retailer to make suitable arrangements.

Contact you retailer detailer here.

I am interested in ordering a new car, how can I order if the Retailer is no longer open?

Showrooms are progressively reopening in occordance with devloved governemt instruction (see table above), however we remain digitally open to serve and assist you with both new and pre-owned vehicles. On this website, you can browse our complete vehicle range at leisure, configure and personalise your car, have your part exchange valued and even arrange the finance, and if desired you can reserve your car for delivery once things get back to normal. Click here to visit.

What are the delivery timescales for new vehicles in light of the Coronavirus?

Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car. The recent closures of our factories and supply chains across Europe - as a measure to ensure the health of the workforce and to play our part in stopping this pandemic – mean your order maybe delayed. We are working with our factory teams to identify any delayed orders and we will then notify your retailer who will then be in touch with you. Due to the fluid and dynamic nature of this situation we are not yet in a position to be able to confirm when delayed orders will be built and available for delivery.

If my new vehicle order is late will this affect the price and tax, and if so, how?

The purchase price of your vehicle will remain unchanged however if you were anticipating a March delivery but the vehicle is registered after the 31st March 2020, it may be subject to an increase in Vehicle Excise Duty.

My current lease is due to expire, what do I need to do?

Please contact your local Retailer in the first instance, although their physical showrooms maybe closed, they will be available to help remotely.

PEUGEOT Retailer locator.

Should you be unable to reach you retailer you can contact our dedicated customer care team.

If your issue remains unresolved and is relating to a finance agreement with PSA Finance UK Ltd PSA Finance UK Ltd you can find out more via the PSA-Fianace website.

I have a question about my finance payments, who should I contact?

For any questions relating to your finance payments, please contact your finance provider directly.

For finance agreement with PSA Finance UK Ltd PSA Finance UK Ltd you can find out more via the PSA-Fianace website.

I am in financial difficulty as a result of the Coronavirus Pandemic, what should I do?

For any questions relating to your finance payments, please contact your finance provider directly.

If you are a PSA Finance or Free2Move Lease Customer, please visit the PSA Finance website here or the Free2Move Lease website here.

I have a product question related to a new car enquiry, who should I speak to for advice?

Either contact your local PEUGEOT Retailer using the contact details in the list below, alternatively you can contact us or via our social media channels:

https://www.facebook.com/peugeotuk

https://twitter.com/peugeotuk

https://www.instagram.com/peugeotuk/

Should your question remain unanswered you can contact our dedicated customer care team.

MOTABILITY

If you have a question about your Motability lease, please visit the Motability website which has a comprehensive FAQ section here.

AFTERSALES

I have a question about my current car, who should I speak to for advice?

You can search our online FAQ’s by keyword or browse topics on our products, vehicles or services by clicking here .

If you need further assistance, your local PEUGEOT Retailer will be in the best position to help. Retail workshops across England are fully open, however Retail workshops across Wales, Scotland and Northern Ireland remain open for essential repairs and maintenance only. To identify if your local Retailer is open during the Coronavirus COVID-19 situation click here .

If local Retailers are closed, or you have already been in contact with your local Retailer and your query is still unresolved, please click here to see how you can get in contact with our Customer Care department.

Work is due on my vehicle, can I visit the Retailer, or should I delay the booking?

PEUGEOT Retail workshops across England are now fully open and ready to welcome customers with new safety and hygiene protocols in place. PEUGEOT workshops across Wales, Scotland and Northern Ireland intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan cars if required. If you are not a key worker and your vehicle is due any service, maintenance or repair work please contact your local retailer who will be able to advise on the best course of action. Please visit the link below to find your nearest PEUGEOT Aftersales Retailer:

Click here

Where is my nearest PEUGEOT Aftersales Retailer that is open:

All PEUGEOT Retail workshops across England are now fully open. For customers in Wales, Scotland and Northern Ireland, please visit the link below to find your nearest PEUGEOT Aftersales Retailer:

Click here

What measures are being taken to limit the spread of the virus and ensure the health of customers / staff?

Please be reassured that our PEUGEOT workshops nationwide are focused on providing the highest levels of sanitisation and distancing to protect all customers and employees. To help with social distancing, we ask you to adhere to the agreed drop off & collections times, which will help us to ensure you can maintain a safe distance from our staff & other customers.

My MOT is due, can this work still be carried out?

If your MOT is due to expire before the 30th March 2020, you should book your vehicle in for an MOT at your local PEUGEOT Retailer.

If your MOT is due to expire on or after 30th March 2020, your MOT will automatically receive a 6-month MOT exemption, as detailed on the Government website here.

It is however important that you keep your vehicle safe to drive and if you need any help checking your vehicle, please contact your local PEUGEOT Retailer.

My service is due, can this work still be carried out?

In light of the recent Government instruction’s PEUGEOT will extend the Service Schedule to up to 3 months / 1800 miles, to cover any cases where vehicles cannot be dropped off. Please ensure you contact your local PEUGEOT Retailer to arrange for it to be serviced within these extended Service intervals.

What happens if I need warranty work to be completed, but I am not able to visit the Retailer?

In light of the recent Government instruction’s PEUGEOT extends your warranty by 1 month. Please ensure you contact your local PEUGEOT Retailer to arrange for it to be repaired under warranty within the extended period.

Will my warranty be affected if I do not get my service / repair done?

In light of the recent Government instructions, PEUGEOT will extend the Service Schedule by up to 3 months / 1800 miles. Providing you meet this extended service schedule your warranty is not affected.

I am due to take delivery of my New PEUGEOT, I am unable to use the vehicle and I will lose a proportion of the warranty.

For all new vehicles delivered during the lockdown period where no extended Warranty contract has been obtained, the Contractual Warranty start date will be revised to the end of the lockdown period (date to be announced by the Government).

How can I get my car to you?

You can either drop the vehicle off at a pre agreed date and time and arrange its collection at a later date or in some circumstances we may be able to offer a delivery & collection service depending on driver availability.

Will you clean my car if it’s been with you?

For Retail workshops across Wales, Scotland and Northern Ireland, we are offering a reduced level of service, so a full valet may not be available, however we will ensure your vehicle is protected whilst it is in our care and full Personal Protection Equipment will be made available to both you & your vehicle.

Will a courtesy car be made available for me when work is being carried out on my vehicle?

If you need mobility whilst your car is being worked on a courtesy car can be arranged for you. However, due to the current customer demand for this, there is an extended lead time for this service. Please confirm you need a courtesy car when booking your appointment.

My service contract has expired / is due to expire, what should I do?

If you have a PEUGEOT Service Plan, PEUGEOT will extend the Service Schedule to up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in line with the original service schedule. Please ensure you contact your local PEUGEOT Retailer to arrange for it to be serviced within these extended Service intervals.

I have a question on my Service Contract, who should I speak to?

Please contact the Service Contract Administrator, which is detailed on your Service Contract if you have any specific questions.

Can I drive my vehicle if work is required on it or a warning light has appeared on my car, but I cannot get it booked in with the repairer?

This will depend on what work is required on the vehicle. Please contact your local PEUGEOT Retailer.

Is COVID 19 going to delay work being carried out on my vehicle?

Peugeot Retail workshops across England are now fully open and ready to welcome customers. PEUGEOT workshops across Wales, Scotland and Northern Ireland, intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government in respect of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan cars if required. If you are not a key worker and your vehicle is due any service, maintenance or repair work please contact your local retailer who will be able to advise on the best course of action. Please visit the link below to find your nearest PEUGEOT Retailer:

Click here

Are there any delays to parts supply?

The supply chain remains in place to ensure our Parts are delivered where they are needed.

This is operating at a reduced level, but it is our intention that we will not incur additional lead times for most orders. If your vehicle is less than 7 years old, your Retailer may be able to provide a mobility solution, in cases where the part is delayed.

I need to take my vehicle in for diagnosis but I’m concerned about face to face contact?

Please be reassured that our PEUGEOT workshops nationwide are focused on providing the highest levels of sanitisation and distancing to protect all customers and employees.

Is the breakdown service I have with you still available?

If we have provided you with a breakdown recovery service, this will be available 24 hours a day unless the Government instructions mandate that this is not possible. PEUGEOT UK use the RAC for premium breakdown service. Please refer to this website here to see how they are responding to COVID-19.

My vehicle has a recall, what should I do?

If your vehicle requires a safety related recall. Please contact your local PEUGEOT Retailer with your registration number at hand and they can advise you on the best course of action.

USED CARS

Are you still selling used cars?

PEUGEOT Retailers across England are open and we remain digitally open to serve and assist you with both new and pre-owned vehicles. Click here.

Can I still collect the used car I have bought?

In light of the Government’s latest instructions all of our retailer sales departments for both new and used cars will be closed until the end of the shutdown period. Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car.

What about my current car you have agreed to take as part-exchange?

For customers in Wales, Scotland and Northern Ireland, where our Retail Showrooms currently remain closed, customers that are expecting delivery of a used car will be contacted to make suitable arrangements. Retailers across England are now fully open and vehicle delivery will be discussed at the time of purchase.

FLEET STATEMENT

FLEET SALES: The PEUGEOT Fleet account management team continue to be available (albeit working at home) and will look to support our National Fleet (50+ vehicle) customers. For Fleet managers and Fleet management teams, please contact your Corporate Sales Manager or Leasing and Rental Manager (details on the website). For business car users, please contact your company/leaser fleet support team for guidance. you (albeit remotely).

ESSENTIAL SERVICES: If you are an 'Essential service' organisation (as defined by UK Government guidance), are utilising PEUGEOT vehicles and you have operational issues with the vehicle, we want to help. If you are a fleet manager/downtime team and cannot find support through your normal aftersales channels, please contact PSAfleet@mpsa.com and we will assist. If you are a vehicle end user, you will need to contact your organisations fleet management team for guidance.