COVID-19 UPDATE
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COVID-19 UPDATE
ENSURING YOUR SAFETY
24 March 2020
A message from David Peel, Managing Director of PEUGEOT UK
At PEUGEOT UK, the health and well-being of our customers, Retailers and colleagues is our number one priority. PEUGEOT and its network of Retailers will continue to respond to the latest guidance and advice from the World Health Organisation and UK Government with everyone’s health and well-being our primary concern.
Following the statement from the Prime Minister on Monday evening, we intend to continue to fully support the Government efforts to control the spread of the virus. Our physical showrooms across the UK will therefore temporarily close until the end of the shutdown period.
Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car, have a vehicle onsite for service or have an upcoming booking with an update to make suitable arrangements to support everyone.
Where feasible, PEUGEOT workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan cars if required.
In order to find your nearest PEUGEOT workshop that is currently offering essential user support, please click here.
Please be reassured that our PEUGEOT workshops nationwide are focused on providing the highest levels of sanitisation and distancing to protect all ‘key workers’ and employees.
If any ‘key worker’ has concerns about visiting their PEUGEOT workshop for essential work, collection and delivery can be arranged respecting the necessary health protection procedures.
Whilst our showrooms are temporarily closed, we remain digitally open to serve and assist you with both new and pre-owned vehicles. On this website, you can browse our complete vehicle range at leisure, configure and personalise your car, have your part exchange valued and even arrange the finance, and if desired you can reserve your car for delivery once things get back to normal.
If you have any concerns or questions please view our list of FAQs detailed below.
As the country moves into this next phase in the fight against COVID-19, we ask for your patience while we work to continue to support you our customers.
Thank you
David Peel
Managing Director
PEUGEOT UK
COVID-19 - FAQS
NEW CAR SALES
I have a new car on order, what will happen with my delivery?
At PEUGEOT UK, the health and well-being of our customers, Retailers and colleagues is our number one priority. PEUGEOT and its network of Retailers will continue to respond to the latest guidance and advice from the World Health Organisation and UK Government with everyone’s health and well-being our primary concern. Following the statement from the Prime Minister on Monday 23rd March, we intend to continue to fully support the Government efforts to control the spread of the virus. Our physical showrooms across the UK will therefore temporarily close until the end of the shutdown period. Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car, have a vehicle onsite for service or have an upcoming booking with an update to make suitable arrangements to support everyone.
I am interested in ordering a new car, how can I order if the Retailer is no longer open?
Whilst our showrooms are temporarily closed, we remain digitally open to serve and assist you with both new and pre-owned vehicles. On this website, you can browse our complete vehicle range at leisure, configure and personalise your car, have your part exchange valued and even arrange the finance, and if desired you can reserve your car for delivery once things get back to normal. Visit our site here.
What are the delivery timescales for new vehicles in light of the Coronavirus?
In light of the Government’s latest instructions, all of our Retailer sales departments for both new and used cars will be temporarily closed until the end of the shutdown period. Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car.
If my new vehicle order is late will this affect the price and tax, and if so, how?
The purchase price of your vehicle will remain unchanged. However, if the vehicle is registered after the 31st March 2020, it may be subject to an increase in Vehicle Excise Duty.
My current lease is due to expire, what do I need to do?
Although our physical showrooms are closed, you can make contact with your local PEUGEOT Retailer using the contact details in the list below. Please contact them to ask for further advice.
If you are a PSA Finance Customer, more information can be found on the PSA Finance website at here.
I am in financial difficulty as a result of the Coronavirus Pandemic, what should I do?
For any questions relating to your finance payments, please contact your finance provider directly.
If you are a PSA Finance or Free2Move Lease Customer, please visit the PSA Finance website here or the Free2Move Lease website here.
I have a product question related to a new car enquiry, who should I speak to for advice?
Either contact your local PEUGEOT Retailer using the contact details in the list below, alternatively you can contact us on 0800 042 2255 or via our social media channels:
MOTABILITY
If you have a question about your Motability lease, please visit the Motability website which has a comprehensive FAQ section here.
AFTERSALES
I have a question about my current car, who should I speak to for advice?
You can search our online FAQ’s by keyword or browse topics on our products, vehicles or services by clicking here .
If you need further assistance, your local PEUGEOT Retailer will be in the best position to help. You can find a list of which Retailers are open during the Coronavirus COVID-19 situation by clicking here .
If local Retailers are closed, or you have already been in contact with your local Retailer and your query is still unresolved, please click here to see how you can get in contact with our Customer Care department.
Work is due on my vehicle, can I visit the Retailer, or should I delay the booking?
Where feasible and permitted in accordance with Government instructions, PEUGEOT workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan cars if required. If you are not a key worker and your vehicle is due any service, maintenance or repair work, please contact your local Retailer who will be able to advise on the best course of action. Please visit the link below to find your nearest PEUGEOT Retailer:
Where is my nearest PEUGEOT Aftersales Retailer that is open:
Please visit the link below to find your nearest PEUGEOT Retailer:
What measures are being taken to limit the spread of the virus and ensure the health of customers / staff?
Please be reassured that our PEUGEOT workshops nationwide are focused on providing the highest levels of sanitisation and distancing to protect all customers and employees. To help with social distancing, we ask you to adhere to the agreed drop off & collection times, which will help us to ensure you can maintain a safe distance from our staff & other customers.
My MOT is due, can this work still be carried out?
If your MOT is due to expire before the 30th March 2020, you should book your vehicle in for an MOT at your local PEUGEOT Retailer.
If your MOT is due to expire on or after 30th March 2020, your MOT will automatically receive a 6-month MOT exemption, as detailed on the Government website here.
It is however important that you keep your vehicle safe to drive and if you need any help checking your vehicle, please contact your local PEUGEOT Retailer.
My service is due, can this work still be carried out?
In light of the recent Government instruction’s PEUGEOT will extend the Service Schedule by up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in accordance with the original service schedule. Please ensure you contact your local PEUGEOT Retailer to arrange for it to be serviced within these extended Service intervals.
What happens if I need warranty work to be completed, but I am not able to visit the Retailer?
In light of the recent Government instructions, PEUGEOT have extended your warranty by 1 month. Please ensure you contact your local PEUGEOT Retailer to arrange for it to be repaired under warranty within the extended period.
Will my warranty be affected if I do not get my service / repair done?
In light of the recent Government instructions, PEUGEOT will extend the Service Schedule by up to 3 months / 1800 miles. Providing you meet this extended service schedule your warranty is not affected.
How can I get my car to you?
You can either drop the vehicle off at a pre agreed date & time & arrange its collection at a later date or in some circumstances our Retailers may be able to offer a delivery & collection service depending on driver availability.
Will you clean my car if it’s been with you?
We are offering a reduced level of service, so a full valet may not be available at all Retailers, however our Retailers will ensure your vehicle is protected whilst it is in our care & full Personal Protection Equipment will be made available to both you & your vehicle.
Will a courtesy car be made available for me when work is being carried out on my vehicle?
If you need mobility whilst your car is being worked on a courtesy car may be arranged for you by a Retailer. However, due to the current customer demand for this, there is an extended lead time for this service. Please confirm you need a courtesy car when booking your appointment.
My service contract has expired / is due to expire, what should I do?
If you have a PEUGEOT Service Plan, PEUGEOT will extend the Service Schedule to up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in line with the original service schedule. Please ensure you contact your local PEUGEOT Retailer to arrange for it to be serviced within these extended Service intervals.
I have a question on my Service Contract, who should I speak to?
Please contact the Service Contract Administrator, which is detailed on your Service Contract if you have any specific questions.
Can I drive my vehicle if work is required on it or a warning light has appeared on my car, but I cannot get it booked in with the repairer?
This will depend on what work is required on the vehicle. Please contact your local PEUGEOT Retailer.
Is COVID 19 going to delay work being carried out on my vehicle?
Where feasible and permitted in accordance with Government instructions, PEUGEOT workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government in respect of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan cars if required. If you are not a key worker and your vehicle is due any service, maintenance or repair work please contact your local retailer who will be able to advise on the best course of action. Please visit the link below to find your nearest PEUGEOT Retailer:
Are there any delays to parts supply?
The supply chain remains in place to ensure our Parts are delivered where they are needed.
This is operating at a reduced level, but it is our intention that we will not incur additional lead times for most orders. If your vehicle is less than 7 years old, your Retailer may be able to provide a mobility solution, in cases where the part is delayed.
I need to take my vehicle in for diagnosis but I’m concerned about face to face contact?
Please be reassured that our PEUGEOT workshops nationwide are focused on providing the highest levels of sanitisation and distancing to protect all customers and employees. To help with social distancing, we ask you to adhere to the agreed drop off & collection times, which will help us to ensure you can maintain a safe distance from our staff & other customers.
Is the breakdown service I have with you still available?
If we have provided you with a breakdown recovery service, this will be available 24 hours a day unless the Government instructions mandate that this is not possible. PEUGEOT UK use the RAC for premium breakdown service. Please refer to this website here to see how they are responding to COVID-19.
My vehicle has a recall, what should I do?
If your vehicle requires a safety related recall. Please contact your local PEUGEOT Retailer with your registration number at hand & they can advise you on the best course of action.
USED CARS
Are you still selling used cars?
Whilst our showrooms are temporarily closed, we remain digitally open to serve and assist you with both new and pre-owned vehicles.
Can I still collect the used car I have bought?
In light of the Government’s latest instructions, all of our Retailer sales departments for both new and used cars will be temporarily closed until the end of the shutdown period. Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car.
What about my current car you have agreed to take as part-exchange?
In light of the Government’s latest instructions, all of our Retailer sales departments for both new and used cars will be temporarily closed until the end of the shutdown period. Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car.
FLEET STATMENT
FLEET SALES: The PEUGEOT Fleet account management team continue to be available (albeit working at home) and will look to support our National Fleet (50+ vehicle) customers. For Fleet managers and Fleet management teams, please contact your Corporate Sales Manager or Leasing and Rental Manager. For business car users, please contact your company/leaser fleet support team for guidance.
ESSENTIAL SERVICES: If you are an 'Essential service' organisation (as defined by UK Government guidance), are utilising PEUGEOT vehicles and you have operational issues with the vehicle, we want to help. If you are a fleet manager/downtime team and cannot find support through your normal aftersales channels, please contact PSAfleet@mpsa.com and we will assist. If you are a vehicle end user, you will need to contact your organisation’s fleet management team for guidance.
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